Opening times
Monday to Thursday 9.00am - 4.30pm
Friday by appointment only

Compliments and complaints

Shipley & Bingley Voluntary Services aims to help strengthen voluntary and community groups. We primarily work in the Shipley Constituency but some of services that we run in partnership cover the whole Bradford district – for example bfunded (funding information) and DIVA Bradford (online database of local groups).

Did we help you?

Shipley & Bingley Voluntary Services would like to hear from you.  Your comments can help us to develop our services.

Saying thank you and well done!

If you would like to tell Shipley & Bingley Voluntary Services that we’ve done a great job, please feel free to speak to one of the members of staff or write to the Chief Executive, Paul Stephens. Paul will make sure that the staff team are told about the compliment. Email paul@sbvs.org.uk or telephone 01274 781222.

How can we improve?

We would be pleased to hear from you with suggestions on how we could improve services for local community groups.

We also understand that sometimes things don’t go to plan. If you were not happy with the service you received, please tell us. Your feedback can help us do better in future.

If you would like to tell Shipley & Bingley Voluntary Services how we could do a better job, then please feel free to speak to a member of staff or contact our Office Manager, Debra Atkinson on 01274 781222 or admin@sbvs.org.uk.

Making a formal complaint

If you feel that a formal complaint is more appropriate, please write to the Chief Executive, Paul Stephens explaining the facts and your specific complaint. If there is specific help that you would like to remedy the situation, please get in touch as soon as possible so that we can take appropriate action. You can email paul@sbvs.org.uk or phone his direct line on 01274 781777.

Complaints will be:

We will let you know the outcome of the investigation and any action to be taken in writing. This will be within two weeks of ending our investigation.

Making a complaint will not affect your access to services run by Shipley & Bingley Voluntary Services or other services provided by CVS partners.

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